Warranty
Most of our parts carry a lifetime warranty. The Warranty section of each product page shows the item's warranty.
Warranty lengths
The Warranty section of each product page shows its warranty. Your order keeps the warranty that each item had on the day you bought it.
- Lifetime: for as long as you, the original buyer, own the item, and Beetstech is in business.
- 1 year: 365 days from the date of purchase.
- 3 months: from the date of purchase.
- 60 days (limited): the item tested working, but Apple lists a known defect that can shorten its life.
- No warranty: items made to be used up.
Batteries and other consumables
Some items, such as batteries, wear out with use. If a battery stops working within its warranty, we replace it. A battery that slowly holds less charge is normal wear, and the warranty does not cover it.
You can still return an unused consumable for any reason within 30 days. See Returns and exchanges.
Make a warranty claim
- Test the part again. Check that every cable is connected. If we find the returned item works, we keep a restocking fee of up to 15%.
- Contact us. Signed in, open the order and select Get help with this order. Not signed in, use the contact form and give your order number.
We may ask for proof of purchase, and proof that the item came from us. If we cannot replace a defective item because it is no longer available, we give you store credit.
Replacements in the US
- Most of the time we send the replacement first, with a prepaid label to send the defective item back. Sometimes we ask for the defective item first.
- To send the replacement first, we need a valid card on file. If the defective item does not reach us within 30 days of the day you receive the replacement, we may charge the card the item’s full price.
- For a claim within 7 days of delivery, we ship the replacement with the same service you paid for. After that, we choose the shipping service.
- The replacement has the rest of the original item’s warranty.
Claims from outside the US
Send the defective item back at your own cost, with a service that has tracking. We do not cover return shipping on international orders. We send the replacement once we receive the item and confirm the fault, and you pay the shipping on the replacement too.
Cosmetic condition
The outside of an item matches its Cosmetic Condition on the product page. Cosmetic descriptions are a matter of judgment, so if you are not happy with an item’s looks, contact us within 7 days of delivery for a replacement or a return. We do not grade the inside of a part, or the faces of a part that sit inside the computer, such as the inside of a top case.
What the warranty does not cover
- Damage while you install the part. We are not responsible for damage to your device during installation, or for data loss.
- Accidents after installation, such as a drop or a spill. If your replacement logic board stops working a year after you install it, we replace it. If it breaks because the laptop was dropped, we do not.
- Repair work by anyone else. If another repair shop services the part, or a device we repaired, the warranty ends.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.