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Returns and exchanges

Return an item for any reason within 30 days of purchase. Ask us for an RMA number before you send it.

Updated

You can return an item for any reason within 30 days of purchase. If the item is defective, see Warranty as well.

How to return an item

  1. Ask us for an RMA number. Signed in, open the order in My Account → Orders and select Get help with this order, or send a message from Support with the topic Return or exchange. Not signed in, use the contact form and give your order number.
  2. Pack the item as it came. It must be in its original, unaltered condition. Send sensitive parts back in the anti-static bag they came in.
  3. Write the RMA number on the outside of the box, where our receiving team can see it.
  4. Send it within 30 days of getting the RMA number. We do not accept an item that arrives after that: there is no refund and no store credit.

Fees

  • Not defective: if our testing finds the item works, we keep a restocking fee of up to 15%.
  • No RMA number on the box: a 15% fee.
  • Refused or unclaimed packages count as returned without an RMA number. We keep 15% or the original shipping cost, whichever is more.
  • Damaged on the way back, or in worse condition than we sent it: a fee of at least 25%, depending on the damage.

We refund the original shipping only when our testing finds the item defective. So before you send a part back, check every connection and try it again. If you want help finding the problem, contact us.

What counts as defective

An item is defective when it does not work as it should, and the fault does not come from how it was handled, installed or used after it reached you. Dropping, spilling on or changing a part is user error. So is sending a sensitive part back without its anti-static bag.

Exchanges

  • We exchange an item only for the same kind of item. If the new item costs more, or ships at a higher cost, you pay the difference.
  • We do not cover return shipping on an exchange.
  • To send the new item before we receive the old one, we need a valid card on file. If the old item does not reach us within 30 days of the day you receive the new one, we may charge the card the full price of the item you kept.

Orders outside the US

We never refund the original international shipping or import fees, and we do not cover return shipping on international orders. See International shipping.

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