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Change or cancel an order

Cancel an order yourself while it waits to ship, or contact us before it ships to change it.

Updated

Cancel an order

Go to My Account → Orders. If you can still cancel an order, it shows a Cancel button. Select it to cancel the order. We void the card charge, so you are not charged.

The Cancel button does not show:

  • once we have made a shipping label for the order;
  • from 3 hours before the day’s shipping cutoff for your order’s carrier until 6:30 PM Pacific time, while we pack orders (see the cutoff times in Shipping options and delivery times);
  • after your card’s charge can no longer be voided.

If you placed the order as a guest, or the button does not show, contact us as soon as you can.

Change an order

To change the items or the delivery address, contact us before the order ships. Signed in, open the order and select Get help with this order. You can also use the contact form or call us at (855) 886-0300.

Once the order has shipped, we cannot change the delivery address. If you can still cancel the order, you can cancel it and order again.

Still need help?