Skip to content

Repair terms and conditions

The terms you agree to when you send or bring us a device for diagnosis or repair.

Updated

When you sign our repair authorization and waiver of liability, or send or bring us a device for diagnosis or repair, you agree to these terms.

Authorization

You allow Beetstech to do what is needed to try to repair the device. We do only the work you agree to, and we ask you before any more work.

We can refuse any work that we think is beyond what we can do, or for any other reason.

Fees and payment

  • Our diagnostic fee is $55 and is not refundable, whether or not the repair succeeds.
  • For a mail-in repair, the diagnostic fee includes the return shipping. A heavy package or a return outside the US can make it more than $55.
  • Payment is due in full when we finish the work, unless the work order says otherwise.

Parts

Repair and replacement parts can be new, used or refurbished.

Your data

  • Any work on a device can lose data, or stop the device working. Back up your data before you send us the device.
  • We are not responsible for data lost while we work on your device. We can back up your data for the stated price, but we cannot promise the backup.
  • Even when we recover data, some files and folders can stay unreadable because the data is damaged.
  • Remove any personal or private files that you do not want our staff to be able to see.
  • Software and hardware upgrades can cause problems with other software, and can lose data. You decide whether to upgrade.

Our liability

  • We are responsible for damage to your device only when it is caused by our own negligence, and never for more than the price of the repair.
  • We are not responsible for lost profit, or for any direct, indirect, special, incidental or consequential damage during or after the service.

Warranty

Our repair warranty starts on the day the repair is paid in full. See Repair warranty.

Beetstech is not an Apple Authorized Service Provider. Our work can void the manufacturer’s warranty on your device, and we take on no liability or extra warranty if it does.

Devices left with us

If you do not pay for or collect your device within 90 days after we finish the repair, we can take ownership of it or dispose of it. A device counts as abandoned 120 days after our last contact with you.

Email

We may email you repair offers. You can opt out at any time.

Still need help?