Damaged or missing items
Tell us about damage within 7 business days of delivery, and about a missing item within 48 hours.
A damaged item
Tell us within 7 business days of delivery. We cannot accept a damage report after that.
Keep all of the packaging: the box, the bags and the padding. The carrier needs it for the claim, and without it we cannot replace the item. Photos of the box and the item help us too.
A missing item
Tell us within 48 hours of delivery.
First check whether your order ships in more than one box. Open the order in My Account → Orders: it lists what is in each package and what has not shipped yet.
How to tell us
Signed in, open the order and select Get help with this order. Or use the contact form with your order number.
Forwarded packages
We insure a package only to the delivery address on your order. We are not responsible for damage after the package is sent on to another address, for example by a freight forwarder.