Terms and conditions

Every sale is subject to these terms. They replace any added, different or conflicting terms in documents you send us, including purchase orders and specifications. We are not bound by those documents.

Returns

• You can return an item for any reason within 30 days of purchase. Ask us for an RMA number first, and write it on the outside of the box.
• Send the item within 30 days of getting the RMA number. We do not accept an item that arrives after that: there is no refund and no store credit.
• If our testing finds a returned item is not defective, we keep a restocking fee of up to 15%.
• A return without the RMA number on the box: a 15% fee. A refused or unclaimed package counts as returned without an RMA number, and we keep 15% or the original shipping cost, whichever is more.
• An item that comes back damaged, or in worse condition than we sent it: a fee of at least 25%, depending on the damage. Items must come back in their original, unaltered condition.
• We refund the original shipping only when our testing finds the item defective. An item is defective when it fails to work, and the fault is not user error. User error includes dropping, spilling on or changing the item, and sending a sensitive part back without its anti-static bag.

The full rules: Returns and exchanges.

Warranty

Each product page shows the item’s warranty. Unless it says otherwise, our products carry a lifetime warranty. The full terms: Warranty.

Damaged or missing items

• Tell us about a damaged item within 7 business days of delivery, and keep all of the packaging. We are not responsible for damage reported later.
• Tell us about a missing item within 48 hours of delivery.
• We insure a package only to the delivery address on the order. We are not responsible for damage to a package sent on to another address.

Address changes

To change the delivery address, contact us before the order ships. Once it has shipped, we cannot change the address. We do not refund shipping when a package comes back to us because the address on the order was wrong.

Same-day shipping

An order placed before its carrier’s cutoff leaves our warehouse the same day. The cutoffs: Shipping options and delivery times. If we cannot ship an order on time, we work with you to find a solution.

International orders

• Your country may charge import fees or taxes. We do not collect or refund them.
• We never refund the original international shipping or import fees. On international orders we do not cover return shipping, or the shipping on a warranty replacement.
• A package you refuse counts as abandoned. We refund nothing unless it comes back to us; if it does, we refund the price of the items, but not the shipping.

Repairs by others

We do not pay for installation or other service charges when another company installs a part you bought from us. If another company services a product you bought from us, or a device we repaired for you, its Beetstech warranty ends.

Installation damage

We are not responsible for damage to your device while you install a part, or while you use a tool you bought from us.

Governing law

The laws of the State of California govern this agreement, without regard to its conflict of law rules. You agree that California is a proper place for any lawsuit, and that California courts have jurisdiction over you and this agreement. Any dispute under this agreement is settled by binding arbitration in Chico, California, under the rules of the American Arbitration Association.

Entire agreement

These terms are the entire agreement for the sale. They replace any earlier agreement about it, written or spoken, including terms on your documents or purchase orders. If any part of these terms is invalid or cannot be enforced, the rest stays in full effect.